How does it work?
SMS authentication allows you to control who is able to access the content in your app. Users are only able to access the app content if their mobile phone number has been added to the "Manage your app users" section of the Mobile App Studio. When users install the app, they are prompted to enter their mobile phone number. A verification code will then be texted to the number entered. Users are prompted to enter the code into the app. If their phone number has been permitted to use the app and they have entered the correct code, they are authenticated and can access the app content.
How do I give a new user access?
SMS Authentication must be enabled on your app to use this feature. To see if this has been enabled or to learn more about this functionality, contact your Customer Success Manager.
To give a user access to the app, navigate to the "Manage your app users" section in the Menu located in the upper left corner of the Mobile App Studio.
In the "Manage your app users" section, you have the option to add a single user or bulk add users.
*To add a single user, follow steps 1-2 below.
*To bulk add users, follow steps 3-6 below.
Add a single user
In the "Manage your app users" section of the Mobile App Studio, select the All Users option in the center of the screen.
Drag over the User draggable from the Draggables panel and enter the mobile phone number for the user. Click outside of the field to save the new user.
Phone number is entered in the following format: (555) 555-5555
Bulk add users
In the "Manage your app users" section of the Mobile App Studio, select the Bulk Add Users option located in the upper left of the screen, below the Menu. You can add several users at once by separating their mobile phone numbers by commas or line breaks.
Valid phone number formats are: (555)-555-5555, 555-555-5555, 555 555 5555, +15555555555
If you have the list of mobile phone numbers in a comma separated list, copy and paste the list of numbers into the text field in the center of the screen.
If you have the list of phone numbers in a column on a spreadsheet, copy and paste the column of phone numbers into the text field in the center of the screen. Do not include any headers from the spreadsheet.
Once the phone numbers are entered in the text field, select Add Users. Depending on how many phone numbers have been added, it can take time to process all the users.
You will get a confirmation message once the new users have been added as well as a notification of any invalid phone numbers. Do not select Add Users again while the phone numbers are processing as this can cause duplicate entries to be created.
How to invite new users
Adding the mobile phone number to the Mobile App Studio does not notify the user that they have access to the app. You can choose when to invite a user to the app based on your launch and promotion schedule. When you are ready to invite a user, hover over the user you want to invite and click the checkbox to the left of their name. You can select the checkboxes for more than one user to invite several users at once.
When a user has been selected, the option to "Invite Users" will appear to the left of the screen. This will send a text to the user's mobile phone number with the following invitation:
Welcome to APP NAME! To download the app, click the appropriate link below. Once you launch the app, follow the instructions to receive your unique pin code.
For Android users, click here LINK TO APP
For iOS users, click here LINK TO APP
How to delete a user
If you need to revoke access to the app for a user, find the entry with their phone number. Click on the row with their number to expand and edit the entry. Click on the red trash can to delete the user.
The next time the user returns to the app, they will see the login screen and their phone number will not authenticate. This will no longer allow them to access the app content.