A critical step to ensuring survey success is making sure that the Emplify emails don’t end up in your employees’ spam folders. This can negatively impact your response rates and make you question the validity of the results. For those delivering surveys to corporate email addresses, please consult with your IT team whitelist/allow the following sending addresses and partner domains in your email servers:
If your email service requires IP-level whitelisting, please send a request firstname.lastname@example.org.
It's a standard part of our process to send a test email after the whitelist is complete, so please tell your Employee Engagement Strategist the email address we should use.
If you or your IT team need some help doing this, here are some reference articles, or contact your email vendor:
Microsoft Office 365
Microsoft Exchange Online
Microsoft Exchange 2010