Troubleshooting why videos will not load in the app.
1. Check the link:
Copy the link that you are using in the Mobile App Studio into the chrome url bar. The link is correct if it takes you to watch the video. If not, you will need to go to the video and retrieve the correct url.
2. Check the property:
In the Mobile App Studio, there are different properties for specific kinds of videos. The specific properties are tailored to the kind of video that the link will pull. The different kinds of video properties are:
- Youtube - use for videos pulled from Youtube
- Vimeo - use for videos pulled from Vimeo
- Video - use for videos that are pulled from sites other than Youtube and Vimeo.
3. Change the property:
Copy the working link from the existing property. Pull the correct property draggable from the list on the right into the item. Paste the link to the bottom "Watch Url" box. Drag the old property onto the preview area of the Mobile App Studio to delete it.